Your satisfaction matters to us. If something isn’t right with your order, we’ll make it right.
Returns are accepted within 30 days of delivery.
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging (for equipment and software)
- Accompanied by your order number
How to start a return:
Email us at support@chessriver.com with:
- Your order number
- The item(s) you’d like to return
- The reason for the return
We’ll reply within 1 business day with return instructions. Please do not ship items back before contacting us.
Refunds:
Once we receive and inspect the returned item, we’ll process your refund within 5â7 business days. Refunds are issued to your original payment method.
Damaged or incorrect items:
If your order arrived damaged or you received the wrong item, please email us within 7 days of delivery. Include a photo of the item and we’ll send a replacement or issue a full refund at no cost to you – no need to return the item.
Shipping costs:
Return shipping is the customer’s responsibility unless the return is due to our error (wrong item, damaged goods). We recommend using a tracked shipping method for returns.
Questions? Email support@chessriver.com – we’re always happy to help.